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Shipping information

All orders from 150 EUR are eligible for free worldwide shipping.

We do not offer to shipping to the following countries: Afghanistan, Belarus, Burma (Myanmar), the Democratic Republic of Congo, Republic of Congo, Cuba, Iran, Iraq, North Korea, Republic of Lebanon, Libya, Somalia, South Sudan, Sudan, Syria, Venezuela, Zimbabwe, Russia, Ukraine

We will provide you with a Shipping Tracking Code on every order. Please click here to track your order and see how far your MIZO bag has come.

Delivery time

Every bag is made to order, so it can take up to 5-7 days for us to dispatch it. You will receive a notification as soon as the bag starts a journey to you.

Europe and International delivery is handled by Post Office of Latvia and usually, it takes 10-15 working days to deliver goods to all destinations. If your order hasn't arrived after a 15th working day of making a payment, please use our contact form to get in touch with us.

Delivery in Latvia is being handed by Omniva Parcel Machines. It takes around 3-5 working days to deliver the goods. When placing an order, please leave the Omniva Parcel Machine location that suits best your delivery expectations: https://www.omniva.lv/privats/adreses. 

If you have any further questions, please contact us at edgars@mizobags.com

Taxes and other duties

There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. MIZO are not required to inform customers of such additional costs and are not required to refund such costs to the customer.

Returns

Returns should be made within 30 days after delivery of your shipment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The customer covers the return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please allow up to 30 days as sometimes transfers between payment systems might take a longer time.

Warranty

Our mission is simple. We want to deliver the best possible everyday bags to you. We warrant all products to be free of defects in material or craftsmanship for a lifetime.

• If a product fails due to defects in craftsmanship or materials, we will repair or replace the product free of charge.
• If you are a private customer or retailer and want to submit a warranty claim on behalf of yourself, please send us a message at hello@mizobackpacks.com.